Privacy Policy

We have created this privacy statement so that you have access to information about our privacy practices.

Updates to our privacy policy

We make changes to our website periodically and this privacy statement is revised accordingly, so we encourage you to review this statement periodically for the latest information on our privacy practices.

If you have any specific privacy policy questions or concerns, please contact us.


Information we collect and how we use it

We ask for your name, address, and contact information so we can ship your order. This information is also used to contact you if we have a question about your order.

We ask for credit card information so we can process your order. Your credit card information is processed on a secure site using SSL (Secure Socket Layer) encryption technology. Your credit card number will not be retained by On The Ball Promotions. Each time you return, you will be asked to resubmit payment information.

We do not share or sell email addresses.


Information we do not collect

When you are logged on to our site, we do not collect your name, email address, or any other personal information unless you provide it to us.


How we use your email address

If you email us with questions or comments, we may send you an email to follow up on your inquiry, however we do not use the email address for marketing purposes. We do not sell or share email addresses with any other companies.


Information we do not share with others

We do not contribute to or participate in shared or cooperative databases which give other companies access to your personal information.

All information relating to our customers is stored in a secure server.


Our use of cookies

We use cookies to help us identify and track visitors, and view their usage of the OnTheBallPromotions.com website. Cookies are small pieces of data transferred to your computer by your web browser. The cookies created on your computer by using this website do not contain any personally identifying information and do not compromise your privacy or security.

OnTheBallPromotions.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website.

Here's how you can manage your cookies:


Our use of Google Analytics

Google Analytics is a powerful tool that helps us create and maintain a user-friendly online browsing and shopping experience for you. Google Analytics collects such user information as how often they visit the site, if they are a new or returning website user, whether they are using a mobile device or desktop computer, whether they found our site through Google, social media, or some other referring source, and much more information to help us craft a smooth user experience.

Our usage of this software falls within the bounds of Google Analytics Terms of Service.

How to opt out of Google Analytics

You can opt out of Google Analytics for information collection. To prevent your data from being used by Google Analytics, visit the Google Analytics opt-out page.


Our use of Hotjar

We use Hotjar in order to better understand our users' needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users' experience (eg how much time they spend on which pages, which links they choose to click, what users do and don't like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the 'about Hotjar' section of Hotjar's support site.