Frequently Asked Questions

How long will my order take to arrive?

We ship our orders by either UPS or if the option is available, through the US Postal system. Refer to the map below to determine how long it will take for your package to arrive from our warehouse in Chicago, IL to your location using UPS. Please bear in mind that in-stock orders will ship in 1-3 business days after being processed. Please allow up to 10 business days to ship for personalized or custom imprinted orders. Do not include weekends when figuring out your transit time. As there is no tracking of orders shipped through the US Postal system, we are unable to approximate delivery time.

FedEx shipping map times

What forms of payment do you accept?

We accept Visa, MasterCard, and Discover.

How will you ship my order and what are the shipping charges?

We ship our orders by either FedEx or if the option is available, through the US Postal system. Shipping charges are based on the weight of the order, the location we are shipping to and the level of service that you have requested and come directly from FedEx. You will receive an email confirmation with your FedEx tracking number once the order has shipped. Orders weighing under 1 pound will have the option of shipping through the US Postal system. Please note that there is no tracking of orders shipped through the US Postal system and we are unable to approximate delivery time.

How do you handle returns?

Because of their customization, we generally do not accept returns on personalized products unless a mistake has been made. If this is the case with your order, please contact us immediately to discuss your options.

We are happy to refund the purchase price of the product on authorized returns (ie, blank products) made within 15 days of the shipping date. You are responsible for your own return shipping costs. We will only refund the cost of the product and the applicable portion sales tax, if any. Shipping costs from the original order, including those we paid as part of our Free Ground Shipping promotion, are non-refundable and are deducted from your refund.

Is your site secure to process my order?

Yes. You can be confident that all the information you send over the web, especially your credit card information will be sent using SSL (Secure Socket Layer) encryption technology. Further, your credit card number will not be retained by Each time you return to make additional purchases, you will be asked to resubmit payment information.

Which products can be imprinted?

Almost everything we carry can be personalized with your name, logo or picture, including our pocket folders, photo frames and folders, business greeting cards, and promotional calendars. The only products not available for personalization are the golf greeting cards. Many products can be ordered blank.

Can I place an imprint order online?

You can choose the product color when placing your order and we will get in touch with you for the artwork that will go on your promotional products. respects and upholds the legal rights of photographers, artists & other image authors and owners. It is unlawful for us to print images that are copyrighted without the express written permission of the person or entity that created the original work. If you have a copyrighted image, please contact the photographer and request a signed copyright release. This signed copyright release must be mailed to us (emails not accepted), and we will keep it on file.

How long will my imprint order take?

Custom imprinting production time is approximately 7-10 business days. When requesting a proof, production does not begin until the proof is approved.

How will you use my name and information?

We believe in your privacy. On The Ball Promotions will use your email address only to confirm your orders. If you sign up for our email newsletter, we will notify you of changes and updates to our site or to announce a special promotion or product sale. You can be assured that your email address will never be made available to other companies.

How can I contact you?

We welcome your inquiries, comments, and suggestions. All serious inquiries will be responded to by one of our Customer Service representatives or Department Managers. You can contact us via email through our Contact Us page or you can call us at (800) 475-2255. Our business are:

Monday-Thursday: 8:00 am - 4:30 pm CST
Friday: 8:00 am - 2:00 pm CST
Closed Saturday and Sunday